Shipping Policy
Shipping Range: Currently we ship within USA.
Shipping Costs
USA: Free shipping on all orders over $75.
No Hidden Fees: Costs are stated at checkout.
Order Processing
Timeframe: Orders processed in 1-2 business days (Mon-Fri).
Cutoff: Orders placed after 5:00 PM EST or on weekends processed next business day.
Transit Time
Delivery: Estimated 9-11 business days (Mon-Fri).
Note: Delivery times may vary due to external factors.
Shipping Process
Couriers: USPS/ UPS
Insurance: Shipments insured; contact support for issues.
Eco-Friendly: Sustainable packaging used.
Tracking
Email Updates: Tracking info provided after purchase.
Portal: Track orders on our website using your tracking number.
Return and Refund Policy
Contact
Email: support@vitolosmart.com
Phone: 250-516-8993
Address: 7311 Highland St, STE 3, Springfield, VA 22150, USA
Timeframe: Within 30 days of receipt.
Conditions: Items must be unused, undamaged, and in original packaging.
Costs
- Defective/Damaged Items: No cost; we cover return shipping.
- Change of Mind: Customer pays return shipping.
Process
- Contact Us: Email with your order number and reason.
- Follow Instructions: Use the provided return label if applicable.
Refunds
- Processed within: 14 days of approval.
- Refunds go to: The original payment method.
Exceptions: No returns for custom items or opened hygiene products.
Shipping: USPS/UPS with tracking.
For questions, visit our FAQ or contact us.