FAQ
Orders
How do I place an order?
Simply add your desired products to the cart, proceed to checkout, and complete your purchase using our secure payment methods.
Can I modify or cancel my order?
What should I do if I encounter issues while ordering?
If you face any difficulties, reach out to our customer service team for assistance. Please click here to contact us
How will I know if my order is confirmed?
You will receive a confirmation email with your order details once your purchase is successfully processed.
Do you offer bulk purchase discounts?
Yes, we provide discounts on bulk purchases. Contact our team for more details.
Shipping
Yes, we offer worldwide shipping to ensure everyone can access our products. For orders outside of USA and Canada, please contact our team to place an order.
Absolutely! Once your order is shipped, you will receive a tracking number via email.
Shipping costs depend on your location and the order total. Orders over $89 qualify for free shipping in USA. For shipping cost to Canada, please refer to Shipping Policy page.
Returns & Refunds
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. For more information refer to Return & Refund Policy page.
Contact our support team at support@vitolosmart.com with your order number to start the return process.
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Products
Many of our products are designed with sustainability in mind, promoting environmentally friendly practices.
Certain products come with warranties. Check the product description for specific details.
Our detailed product descriptions can help guide your decision.
Yes, we prioritize cruelty-free practices in our beauty and wellness offerings.
If a product is out of stock, sign up for notifications to be informed when it becomes available.
Payments
We accept all major credit cards, Apple Pay and other secure payment options. More details at Payment Policy page.
Yes, we use encrypted payment gateways to ensure your information is protected.
Currently, we accept one payment method per transaction.
No, there are no hidden fees. The price you see at checkout is the total cost.
Double-check your payment details and try again. If the issue persists, contact your bank or reach out to our support team at support@vitolosmart.com.
Website name: Vitolos Mart
Company name: Vitolos LLC
Address: 7311 Highland St STE 3, Springfield, VA 22150, United States
E-Mail: support@vitolosmart.com
Contact Form: Please add Contact Us Form on this page
Phone: 2505168993
Customer service: Monday to Friday between 9:00 am to 5:00 pm EST